Effective date: June 20, 2026| Lunarie, Inc., 12830 Raymer St, North Hollywood, CA 91605| contact@lunariehome.com
You may request a return within 30 days of the date your order is delivered. After 30 days we are unable to offer a refund or exchange, except where required by law or for defective items as described below.
To be eligible, the item must be unused and in the same condition in which you received it, in its original packaging, with your receipt or proof of purchase. We do not accept returns of items that have been installed, used, used contrary to the intended function , damaged after delivery or items returned without first requesting a return. Additionally , the item must have been used in accordance with our Care & Maintenance guide link . Any damage resulting from use contrary to the guide will render the item ineligible for return or refund .
Email : contact@lunariehome.com to request a return authorization. Approved returns are sent to: 12830 Raymer St, North Hollywood, CA 91605. Items sent back without an authorization will not be accepted.
For returns that are not the result of a defect or our error, you are responsible for return shipping, and a restocking fee of [25%] applies. Original shipping charges are non-refundable, and if you receive a refund the cost of return shipping may be deducted from it.
Please note that natural variations in texture, color ,surface and dimensions irregularities are intrinsic to our concrete and stone craftsmanship. For a full explanation, visit our Material Characteristics page. However, if your item arrives with a functional defect or damage beyond these natural characteristics, or if it is incorrect, please contact us within seven (7) days of delivery, and we will make it right at no cost to you. We will cover the cost of return shipping and provide either a replacement or a full refund, with no restocking fee. This policy does not limit any rights you may have under applicable consumer protection or implied warranty laws.
Custom, personalized, and special-order items, sale items, and gift cards cannot be returned or refunded, except where the item is defective or where return is required by law. Gift cards do not expire and are otherwise subject to applicable law.
Once we receive and inspect your return, we will notify you whether your refund is approved. Approved refunds are issued to your original payment method within [10] business days, less any applicable restocking fee. Your bank or card issuer may need additional time to post the refund. We do not refund items returned damaged due to inadequate packaging by the customer.
We replace items that are defective or damaged. To exchange an item, contact: contact@lunariehome.com.
This policy is posted in accordance with California Civil Code section 1723. Because we apply for a restocking fee and do not refund original shipping, please review this policy before purchasing; it is also linked at checkout.
For more questions or further clarity , please don't hesitate to contact us .