Effective date: June 20, 2026 | Lunarie, Inc., 12830 Raymer St, North Hollywood, CA 91605 | contact@lunariehome.com
Orders are processed within 2–3 business days (excluding weekends and holidays) after your order confirmation. You will receive a notification when your order ships. Most cement items arrive within 4–5 business days after the shipping confirmation. Custom orders and natural-stone items may take longer. We ship via parcel carriers such as UPS, USPS, and FedEx within the United States.
At Lunarie, each piece is thoughtfully handcrafted with care and attention to detail.
Orders placed before 11:00 AM PST are processed on the same business day. Orders placed after 11:00 AM PST will be processed on the following business day.
Because many of our cement pieces are handmade to order, the typical processing and shipping timeframe is 10–14 business days.
Natural Stone Collection
- If your item is in stock, your order may ship sooner than expected.
- If the item is currently out of stock, processing may take up to 14 business days.
Once your order is prepared and shipped, you will receive an email with tracking information and shipping updates every step of the way.
Shipping costs are calculated based on the product, its weight and size, and your destination, and are shown at checkout before you pay. We will not charge you more than the shipping amount shown at checkout. If an unusual circumstance materially increases shipping cost, we will contact you to discuss options, and you may cancel for a full refund rather than pay any additional amount.
Most Lunarie cement items ship from our warehouse and arrive within 4-5 business days of receiving your shipping confirmation email.
Custom orders and Natural Stones items may take longer.
If we cannot ship within the time stated above (or within 30 days if no time is stated), we will notify you and offer you the choice to consent to the delay or to cancel your order for a full refund.
Title and risk of loss pass to you upon delivery to your address. We take care to package items safely. Please inspect your package on delivery; if your item arrives damaged or is lost in transit, contact contact@lunariehome.com and we will resolve it under our Return & Refund Policy [link].
Orders returned to us because of an incorrect address or refusal of delivery may incur additional shipping costs. We will attempt to correct the address or contact you before the order is returned. If the merchandise is returned to us, you will be credited for the order minus shipping costs.